Last week I created a video on YouTube that I emailed UL-Solar.com regarding the discoloration that was found on 1 of my 55Watt solar panels I purchased from them a year ago. They responded today. Below is a transcript of their response to my question:
Robert S. Question:
Hi Alex or whom this may concern,
I made a YouTube video on my 3x 55watt solar panels I purchased from you all a year ago, and I noticed after checking on them a week ago that some of the solar cells appear to have some discoloration or some dark spots on them and I wanted to know if this is a problem or normal?
You can view the quick video here: http://www.youtube.com/watch?
My subscribers are curious about your response to this as well.
Additional Comments from UL-Solar:
Yes, no matter what you get on you solar panel, you get warranty, not on paper only but real time warranty. That’s why we have so many customer, return to us more an more.
After receiving this response from the manager of UL-Solar, I am more confident with my purchase and this solar company. So far they have done a great job with providing great customer support, and when I did have an issue with a solar panel I received from them, they quickly allowed me to return it and receive a brand new panel.